Privacy Policy

Renoview Pty Ltd ("we", "us", "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use www.renoview.com.au (the "Service").

By using the Service, you agree to this Privacy Policy.

1. What This Policy Covers

This policy outlines how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which require organisations to clearly explain how personal data is handled.

2. What Information We Collect

We only collect information that is reasonably necessary to operate and improve the Service.

Personal Information

  • name
  • email address
  • account login details
  • profile information you choose to provide

Content and Project Data

  • photos, videos, and project details you upload
  • comments, discussions, and interactions
  • provider and renovation-related information

Payment Information

Where you subscribe to paid features:

  • payments are processed securely by third-party providers
  • we may store limited billing information, such as subscription status and transaction history
  • we do not store full credit card details

Usage Data

We may collect information such as:

  • pages visited
  • features used
  • device and browser type

3. How We Collect Information

We collect information:

  • directly from you when you register or use the Service
  • when you upload content or interact with features
  • automatically through cookies and analytics tools

4. How We Use Your Information

We use your information to:

  • provide and operate the Service
  • display your projects and content
  • manage accounts and subscriptions
  • communicate with you, such as updates and support
  • improve functionality and user experience
  • maintain platform safety and integrity

We may also use aggregated or anonymised data for analytics and product improvement.

5. Sharing Your Information

We do not sell your personal information.

We may share information:

With Other Users

  • content you choose to share may be publicly visible
  • this includes projects, comments, and provider feedback

With Service Providers

We use trusted third parties to operate the Service, such as:

  • hosting and storage providers
  • payment processors
  • analytics platforms

These providers only access information necessary to perform their services.

Legal Requirements

We may disclose information where required by law or to protect our rights, users, or the platform.

6. Media Storage and Processing

Renoview allows you to upload photos, videos, and other media as part of documenting your projects.

While we aim to preserve your content, Renoview is not a dedicated file storage or backup service.

By using the Service, you acknowledge that:

  • we may process, compress, resize, or optimise media
  • original file quality, format, or metadata may not be preserved
  • we do not guarantee long-term storage or backup

You are responsible for keeping your own copies of any content you upload.

7. Data Storage and Security

We take reasonable steps to protect your information from:

  • misuse
  • loss
  • unauthorised access or disclosure

However, no system is completely secure, and you provide information at your own risk.

8. Data Retention

We retain your information:

  • while your account is active
  • as needed to provide the Service
  • for legal, operational, or backup purposes

Content you have shared may remain on the platform where it forms part of the community experience, even after account closure.

9. Cookies and Analytics

We use cookies and similar technologies to:

  • keep you logged in
  • understand how the Service is used
  • improve performance and features

We may use third-party analytics tools to track usage patterns.

You can manage cookies through your browser settings.

10. Overseas Disclosure

Some of our service providers may store or process data outside Australia.

By using the Service, you consent to your information being transferred overseas where necessary to operate the platform.

11. Access and Correction

You may:

  • access your personal information through your account
  • update or correct your information at any time

If you need assistance, you can contact us via the website.

12. Complaints

If you believe your privacy has been breached, you can contact us via the website.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Third-Party Links

The Service may include links to third-party websites.

We are not responsible for their privacy practices, and you should review their policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be published on this page. Continued use of the Service constitutes acceptance of the updated policy.

15. Contact

If you have any questions about this Privacy Policy, please contact us via the website.