Website Terms of Service

Welcome to Renoview.

These Terms of Service ("Terms") govern your access to and use of the Renoview website and services available at www.renoview.com.au (the "Service"), operated by Renoview Pty Ltd ("we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you should not use the Service.

1. About Renoview

Renoview is a platform that allows users to document renovation projects, share content, and connect with other renovators and service providers.

We provide the platform, but we are not a builder, contractor, or marketplace operator.

We do not verify, endorse, or guarantee:

  • the accuracy of user content
  • the quality of any provider
  • the outcome of any work or project

Any decisions you make based on content or interactions on Renoview are at your own discretion and risk.

2. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes are published constitutes acceptance of the updated Terms.

We recommend reviewing these Terms periodically.

3. Membership and Accounts

To access certain features, you may need to create an account.

You agree to:

  • provide accurate and up-to-date information
  • keep your login credentials secure
  • be responsible for all activity under your account

We may suspend or terminate accounts where:

  • false or misleading information is provided
  • these Terms are breached
  • behaviour is harmful to the community or platform

4. Subscriptions and Payments

Some features of the Service may require payment.

By subscribing, you agree to:

  • the pricing and billing terms presented at the time of purchase
  • recurring billing where applicable

Unless otherwise stated:

  • fees are non-refundable
  • you may cancel at any time, with access continuing until the end of the billing period

We may change pricing from time to time with reasonable notice.

5. User Content

You are responsible for any content you upload, post, or share on the Service ("Content"), including images, text, comments, and project details.

You retain ownership of your Content. However, by posting Content, you grant us a worldwide, non-exclusive, royalty-free licence to:

  • use, display, reproduce, and distribute your Content
  • promote the platform and community
  • improve and operate the Service

This licence continues for Content already shared on the platform, even if your account is closed.

You warrant that your Content:

  • is accurate to the best of your knowledge
  • does not infringe the rights of others
  • does not violate any laws

6. Providers and Third Parties

Renoview may display or reference service providers based on user projects and contributions.

Providers are solely responsible for:

  • the accuracy of their information
  • the quality and outcome of their work
  • their interactions with users

Renoview does not:

  • verify provider credentials
  • guarantee workmanship or results
  • mediate disputes between users and providers

Any engagement with a provider is at your own risk.

7. Acceptable Use

You agree not to:

  • post false, misleading, or deceptive content
  • impersonate another person or misrepresent your experience
  • upload unlawful, abusive, or harmful material
  • infringe intellectual property or privacy rights
  • attempt to interfere with or disrupt the Service
  • use automated tools (for example scraping or bots) without permission

We may remove content or restrict access where these rules are breached.

8. Content Moderation

We reserve the right to:

  • remove, edit, or restrict any Content
  • suspend or terminate accounts
  • take action to protect the integrity of the platform

This may occur without notice where necessary.

9. Intellectual Property

All content on the Service (excluding user Content), including text, design, graphics, and branding, is owned by or licensed to Renoview Pty Ltd.

You must not reproduce, distribute, or use this material without written permission.

Any feedback, suggestions, or ideas you provide may be used by us without obligation or compensation.

10. Third-Party Links

The Service may contain links to third-party websites.

We are not responsible for:

  • their content
  • their services
  • their privacy practices

Accessing third-party sites is at your own risk.

11. No Professional Advice

Content on Renoview is provided for general informational purposes only.

It does not constitute:

  • building or construction advice
  • financial advice
  • legal advice

You should seek appropriate professional advice before making decisions related to your renovation.

12. Disclaimers

To the extent permitted by law:

  • the Service is provided "as is"
  • we make no guarantees about availability, accuracy, or reliability
  • we do not warrant that the Service is free from errors, viruses, or interruptions

13. Limitation of Liability

To the maximum extent permitted by law, Renoview Pty Ltd is not liable for:

  • indirect or consequential loss
  • loss arising from reliance on Content
  • disputes between users or providers

Where liability cannot be excluded, it is limited to:

  • re-supplying the Service
  • the cost of re-supplying the Service

14. Indemnity

You agree to indemnify and hold Renoview Pty Ltd harmless from any claims, damages, or expenses arising from:

  • your use of the Service
  • your Content
  • your breach of these Terms

15. Privacy

We handle personal information in accordance with applicable privacy laws.

Please refer to our Privacy Policy for details on how your data is collected and used.

16. Termination

You may stop using the Service at any time.

We may suspend or terminate your access where:

  • you breach these Terms
  • continued access poses risk to the platform or community

17. Governing Law

These Terms are governed by the laws of Victoria, Australia.

You agree to submit to the jurisdiction of the courts of Victoria.

If any part of these Terms is found to be invalid, the remaining provisions will continue in full force.

18. Contact

If you have any questions about these Terms, please contact us via the website.

19. Media Storage and Processing

Renoview allows users to upload and share photos, videos, and other media as part of documenting their projects.

While we aim to preserve your content, Renoview is not a dedicated file storage or backup service.

By uploading content, you acknowledge that:

  • we may process, compress, resize, or optimise media for performance and storage purposes
  • original file quality, format, or metadata may not be preserved
  • we do not guarantee long-term storage, backup, or retrieval of your content

You are responsible for maintaining your own copies of any content you upload to the Service.